Job Description:

PURPOSE: Responsible for providing a warm welcome to each guest and ensuring guest satisfaction during their entire stay from check in to check out. Provides information regarding resort facilities, activities, and guest accommodations. Ensures all transitions meet LASR’s service standards.


ESSENTIAL FUNCTIONS:
-Greet guests immediately with a sincere, friendly welcome. Using a positive, clear speaking voice address guest by name and listen carefully to understand requests.
-Promptly answer telephone within three rings, using name and pleasant, clear tone of voice.
-Complete the registration process by checking guests in according to LASR procedures. Handle cash, make change, and balance and assigned cash drawer. Accept and record vouchers, travelers’ checks, credit cards, and other forms of payment.
-Maintain a thorough knowledge of the entire resort, including the spa.
-Insure all guest request during stay are completed promptly and in a satisfactory manner.
-Close guest accounts at time of check out and ask guest how they enjoyed their stay. In the event of dissatisfaction or a dispute, negotiate a compromise or call manager or reservations to assist with resolution of the guest concern.
-Investigate all guest complaints thoroughly. Listen carefully and offer assistance to resolve. If, after offering alternatives, the issue cannot be resolved, obtain management assistance.
-Fully responsible for completing all items on the shift checklist daily.
-Responsible for proper operation of security gates according to resort procedures.

Job Requirements:

Knowledge:
-Knowledge of effective customer service techniques and skills.


Skills:
-Skilled in use of calculator, fax, copier, personal computer. Familiar with internet navigation and basic micro soft word and excel skills.


Abilities:
-Ability to deal with both external and internal customers, collect information and resolve conflict, using high levels of patience, tact, and diplomacy.
-Ability to stand for long periods of time, carry luggage and drive a vehicle safely.
-Must be able to lift up to 40 lbs.


Education:
-High school diploma or equivalent.
Experience:
-Prior customer service or hospitality experience preferred.
Licenses and Certifications:
-Valid TX drivers license with a clean record.




Hours: Must be able to work on weekends and holidays.
Wage: Starts at 9.50/hr goes to 10/hr after 90 days.

How To Apply:

* Lake Austin Spa Resort positions require being available to work weekends and holidays.*

Please email resumés to svannostrand@lakeaustin.com or download an application.*

Thank you for your interest in joining the Lake Austin Spa Resort team!

Contact Information