Town of Palm Beach company profile

Director of Business and Recreation Operations

Job Location:

Palm Beach, FL, United States

Job Description:

General Statement of Job

As a member of the Town's executive management team, this seasoned professional with operational management experience preferably in the service, hospitality, golf, marina, and/or resort recreation industries, will oversee the Town's for-profit marina and golf course business enterprises, along with the Town's two tennis centers and new recreation center currently under construction. This department director position is responsible for the strategic management of facility operations in a fiscally responsible manner, utilizing sound business principles with a high-end service-based approach to the management of these facilities.

Essential Functions

Oversees the daily operations of the various for-profit and service-based facilities including the Town Marina, Palm Beach Par 3 Golf Course, Tennis Centers, and Community Recreation Center.

Develops operational strategies, return on investment models, marketing plans to maximize performance, excellent resident and community relations, and operations that support departmental decision-making and prioritization of goals and objectives.

Delivers innovative continuous improvement solutions to improve quality of services, maximize profit margins, and strengthen overall operations. Use proven business acumen and judgment as well as a strong ability to problem solve and execute new programs and initiatives that encourage growth of the Town's marina and golf course enterprise operations, as well as reduce subsidy levels of service-based recreation facilities.

Prepares annual operating and capital budgets, establishing forecasting, cost controls, labor management, cost recovery and revenue generating programs; monitor operational budget to ensure accomplishment of established goals. Ensures all department areas are operating within the approved budget and procurement requirements.

As a member of the Town's Senior Management Team, responsible for working in a collaborative and fiscally responsible manner with peer Department Directors in order to serve the needs of the community at large.

Ensures facilities are maintained in excellent condition and are meeting the needs of the community.

Maintains positive customer relationships and engagement by providing prompt and appropriate responses to inquiries and concerns, following through with respect to commitments and corrections, providing customers with confirmation of actions taken, and seeking ongoing feedback regarding customer satisfaction.

Hires, directs, and supervises the activities of assigned personnel. Motivates and holds staff accountable for managing operations in a manner that supports overall goals and objectives. Prepares performance evaluations, manages performance, and conducts evaluation interviews for personnel within the department. Makes recommendations for disciplinary actions, hiring, and termination of assigned personnel.

Establishes and maintains effective working relationships with other employees, vendors, contractors, the general public, and public officials.

Facilitates and attends meetings of the Recreation Advisory Commission in coordination with the Commission Chairperson.

Represents department business before Town Council and various boards and commissions. Interacts with various community organizations.

Ensures all operations of the Department complies with Town, County, State, and Federal policies, requirements, and regulations.

Job Requirements:

Bachelor's Degree in public administration, business administration, parks and recreation administration, or related field required.

Master's Degree in public administration, business administration or related field preferred.

Ten years of progressively responsible related experience with at least five of those years at a senior management level with oversight of multiple divisions/departments and/or significant operational authority required.

Minimum of one year of experience creating business development and operation plans required and experience developing plans for marinas, golf courses, tennis centers and/or recreation centers is preferred.

National Incident Management System (NIMS) Training levels 100, 200, 300, 400, 700, and 800 required within one year of employment.

Contact Information:

Contact: Kathryn Ranieri
Town of Palm Beach
360 S. County Road
Palm Beach, FL, United States 33480
Phone: 561-838-5450


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