Front Desk Agent

Borgo Pignano, a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming, is looking for an engaging and proactive FRONT DESK AGENT for the months from May to October 2024. Main Responsabilities: - Ensure smooth and efficient check-in and check-out operations - Compute all guest billing,accurately post charges to guest rooms and house - Efficently assist guests with queries, restaurants ans experiences reservations - Take good note of guests’ feedbacks, ensure that guests’s complaints are always addressed to the department head - Prompt follow up and resolution of customer queries - Complete and maintain any report requested by management - Always be supportive to colleagues and Hotel Management Requirements - At least 1 year in the same position - Work in a professional and friendly manner - Team player - Eye for details - Customer service orientation - Warm personality - Passion for service, courtesy and discretion - Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions - Well groomed and good communication skills - Excellent knowledge of English - Respect for nature and for values that the earth represent - Own car Please send your curriculum vitae and consent to the processing of personal data, in accordance with the Legislative Decree 101/2018 and Article 13 GDPR 2016/679 of the Code for the Protection of Personal Data Role: Front Desk Agent Job Type: Permanent , Full Time Location: Volterra, Apply for this job now.

Location: Volterra, IT

Posted Date: 5/4/2024