Hotel Management Couple - Wild Coast

Job Description: A beloved Coastal destination offering both rustic charm and authentic hospitality, is seeking an experienced and dynamic Hotel Management Couple to take full responsibility for the day-to-day operations of the property. This is a hands-on, live-in role suited to a passionate and resilient couple with proven hospitality management experience and a genuine love for people, nature and guest experience. Together, you will bring a strong balance of operational, administrative and people-management skills. Education and Experience: Matric or equivalent Post graduate qualification advantageous Minimum of 5 years’ hospitality management experience (preferably in a resort environment) Demonstrated experience in the roles mentioned above Valid drivers license (both partners preferred Strong financial acumen (budgeting, reporting and stock control) Comfortable living in a remote location and adaptable to a dynamic environment Experience with hospitality related computer systems, in particular APEX and NIGHTSBRIDGE and OTA’s Shared Key Responsibilities: Housekeeping Management and quality control Front office and guest relations: Check-ins, reservations, conflict resolution, Food & Beverage operations: from Kitchen oversight to bar and restaurant service standards, Financial management: Stock control, budgeting, reporting, payroll, supplier negotiations Maintenance Coordination: Overseeing repairs, groundskeeping and preventative maintenance, Property Management: ensuring standards of safety, cleanliness and aesthetic upkeep Team leadership & HR: training, rostering, conflict resolution and fostering a strong team culture Overall management and leadership of the hotel, campsite, and all facilities Ensuring consistent guest satisfaction and handling guest feedback with professionalism Staff management across all departments (Kitchen, Front Office, Maintenance, Housekeeping and Security) Budgeting, financial controls, cost-saving initiatives and stock management Operational oversight of F&B, housekeeping and front of house Property and grounds maintenance, coordinating in-house maintenance and contractors when on the property Upholding health and safety standards and ensuring compliance with all regulatory requirements Regular reporting to Shareholders and Head Office on operations, finances and performance A foreign language such as Dutch, German and/or Xhosa would be an advantage Key Competencies: Excellent interpersonal and communication skills Ability to work independently and lead a team with professionalism and empathy Planning skills & Accuracy Financial Management and Reporting Problem solving & analytical skills Accuracy & Strategy planning Excellent communication skills Innovative Marketing and Promotions Logical thinking & information seeking Self-development orientation Cultural sensitivity Empathetic Service orientation Excellent people skills

Location: East London, ZA

Posted Date: 4/19/2025