Onsite Tech Support L2

Be a part of Stefanini At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. ¡Apply Onsite Technical Support L2/L3 Requirements: 1 years of experience providing technical support to Level 2 and Level 3 users. Offer on-site, phone, and chat support. Resolve complex technical issues. Collaborate with cross-functional teams to ensure timely solutions. Document and track technical problems and solutions. Participate in continuous improvement initiatives. English proficient (must) Essential Duties and Responsibilities: Maintenance, detection, and troubleshooting of computer equipment, mobile devices, and applications. Knowledge of Windows operating systems. Basic knowledge of Linux and macOS. Proficiency in Google Suite and Office (preferably 365). Installation of printers/troubleshooting laser and thermal issues. Knowledge of Active Directory (password resets, user creation, privilege assignment, group creation and assignment). Understanding of networks and diagnostics in TCP/IP protocol. User support via ticketing system. Management of IT inventory and assets. What’s in for you? On-site employment (Santa Fé, CDMX) Training Path Life insurance Punctuality bonus Grocery vouchers Restaurant vouchers Legal benefits Profit sharing (PTU) Learning and Mentoring platforms Discounts at language schools Gym discount

Location: Ciudad de México, MX

Posted Date: 4/26/2025