Onsite Technical Support L2

Be a part of Stefanini At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. ¡Apply Onsite Technical Support L2 Requirements: 2 years of experience as On Site Technical Support Knowledge of ITIL (desirable) Experience with ticket management tools Experience in: Active Directory, Office 365, VPN, SCCM, remote support, antivirus, information backups, One Drive, Teams, peripherals Advanced English language skills, will interact with the team in Germany Availability for flexible hours, may be required to cover extra time Service-oriented attitude, friendly, and respectful English proficient Essential Duties and Responsibilities: Resolve hardware and software incidents on-site Support for incidents related to basic software Preparation, installation, configuration, and change of computing equipment Cloning of equipment, user data backup Customization of equipment and restoration of information Preparation of equipment to be delivered to the provider and users Keep hardware inventory updated Preparation of reports and management reports as per scope What’s in for you? On-site employment (San José Chiapa, Puebla) Training Path Life insurance Punctuality bonus Grocery vouchers Restaurant vouchers Legal benefits Profit sharing (PTU) Learning and Mentoring platforms Discounts at language schools Gym discount

Location: San José Chiapa, MX

Posted Date: 4/26/2025