Lead Data Analyst

Key Responsibilities: Data Analysis & Insights: Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement. Performance Metrics & Reporting: Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations. Data Sourcing & Validation: Identify and validate data sources required for creating dashboards and tracking tools and technologies A/B Testing & Experimentation: Design and analyze A/B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience. Data Modeling & Visualization: To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics. Stakeholder Collaboration: Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements. Tactical & Strategic Support: Assist with research and implementation of performance metrics to support ACS agents and customers. Data Governance & Quality: Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams. Lead and mentor other junior members within the team Minimum Qualifications: Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field 6 years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry. Proficiency in SQL for querying large datasets. Strong experience with Python, R, or similar programming languages for data analysis. Experience with data visualization tools (Tableau, Power BI, Looker, SAS) A/B testing and statistical analysis expertise. Mentor other junior members in the team. Familiarity with big data technologies AWS, S3, Redshift, Teradata Good to have: Experience with project management. Understanding of ACS operations, product development, revenue management, and customer experience. ID: DELAL03

Location: bangalore, IN

Posted Date: 4/27/2025