Business Owner - Employee Engagement Platform

About the client They are a leading workforce management platform built specifically for the services industry, dedicated to empowering businesses to thrive. With a strong focus on growth and innovation, they are looking for a talented Business Owner to drive their success in the market. The Business Owner will lead the direction, positioning, and commercial success of a flagship employee engagement platform. This is a pivotal leadership role driving both product development and go-to-market execution during an exciting scale-up phase. Key Areas of Focus Product Strategy & Innovation Own the full product vision and roadmap. Collaborate with Product and Engineering to deliver features that solve real customer pain points. Prioritize based on user needs, technical feasibility, and business impact. Ensure the product delivers measurable ROI by improving engagement and reducing turnover. Go-to-Market & Growth Lead commercial rollout plans and revenue strategy. Define pricing and packaging for different segments to drive ARR growth. Position the product effectively in a competitive landscape. Support Sales and Marketing with strong messaging, campaigns, and sales enablement. Customer & Market Insights Conduct market research and competitor analysis to guide product innovation. Embed gamification features (badges, milestones, leaderboards) to drive participation and behavioural change. Understand the needs of key personas, frontline employees, managers, HR leaders, and executives, and ensure the product resonates with each. Stakeholder Leadership Act as the key link between product, commercial teams, and customers. Present strategy and results to leadership. Gather customer feedback to continuously refine the product. Ensure smooth implementation and adoption with Customer Success teams. About the Platform This suite helps hospitality businesses reduce frontline turnover by: Capturing real-time employee sentiment Providing insights into retention risks Enabling recognition, communication, and onboarding journeys Supporting the critical first 90 days of employment What You’ll Bring 5 years in product management (ideally in SaaS or HR tech) Track record of launching and scaling successful products Strong analytical and commercial mindset Excellent cross-functional leadership and communication skills Experience influencing without direct authority and working closely with Sales, Marketing, and Customer Success Familiarity with frontline workforce challenges in hospitality or similar industries Preferred skills : Background in employee engagement platforms, HR tech, or hospitality technology. This is a hybrid role - You will be required to be in office 4 days per week.

Location: London, GB

Posted Date: 4/28/2025