IT Service Manager

Capitole Consulting is growing, and we are looking for an experienced IT Service Manager to join our team! If you have 8 years of experience in IT Service Management , a strong background in ITIL processes, security management, and SLA monitoring , this is your chance to work in an international, fully remote environment.✨ Requirements: Degree in Computer Science, IT, or related field. 8 years of experience in IT Service Management, ideally working with external providers. English (C1) required , German is a plus. Strong knowledge of ITIL, IT security, capacity & service management. Excellent communication, analytical thinking & problem-solving skills . Key Responsibilities: ✅ Manage & coordinate IT operations for TAF Partner Operation RD with Infosys & internal teams. ✅ Oversee SLAs, KPIs & service quality , ensuring compliance & performance monitoring. ✅ Lead incident, problem & security management , ensuring proper documentation & resolutions. ✅ Conduct capacity management & storage analysis, a nd system performance monitoring ✅ Reporting: Track IT performance & create reports on capacity planning & user satisfaction. Location: FULLREMOTE (mandatory location: Madrid) ⏳Schedule: flexible. Friday intensive. We're great, but with you we'll be even better. For this you will have: Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.). Follow-up with your team every month for continuous feedback. Teleworking. ✅Flexible working hours to help you reconcile your professional / family life. Private medical insurance paid in full by Capitole. Flexible remuneration (restaurant tickets, transport and/or childcare). ⚽ Wellhub (Andjoy) Discounts on major brands for employees (Club Capitole). Get to know the whole family: Team Buildings every two months - don't miss the summer party or the Christmas dinner! ⚽ Football team sponsored by Capitole. - Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential Last but not least, a TEAM! Don't you know us yet? Discover us https://capitole-consulting.com/ See what people are saying about us https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.html Don't hesitate to send us your profile, we are looking forward to meeting you!

Location: es, ES

Posted Date: 4/30/2025