Salesforce Service Cloud Voice Developer

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Developer. Main responsabilities Requirements analysis. Participate in the technical design of projects. Estimate effort for projects. Work collaboratively with the rest of the Omega team and/or the client to help achieve project objectives. Provide support and resolve technical issues to ensure system security and performance. Collaborate with technology providers when required by the project. Document processes and track system performance metrics. Validate and test the technical solution against business requirements. Adhere to the software quality standards agreed upon with Omega's Technical Management. Generate technical documentation for completed projects. Apply best practices and procedures to ensure projects are executed on time and with the highest quality. Mandatory Skills At least 1 years of experience as a Salesforce Service Cloud Voice Developer. Experience in other CTI solutions such as Genesys or Avaya is a plus. Experience in Amazon Connect. Experience in development on Salesforce projects. Experience in REST and SOAP services standards. Understanding of both DevOps/Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles is a plus. Excellent spoken and written English. What do We offer Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580 professionals from 24 nationalities , and 2,500 certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: Talent, Flexibility, Commitment , and Innovation . We grow Together .

Location: es, ES

Posted Date: 4/30/2025