Senior Data Analyst [T500-17638]

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Key Responsibilities: Data Analysis & Insights: Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement. Performance Metrics & Reporting: Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations. Data Sourcing & Validation: Identify and validate data sources required for creating dashboards and tracking tools and technologies A/B Testing & Experimentation: Design and analyze A/B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience. Data Modeling & Visualization: To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics. Stakeholder Collaboration: Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements. Tactical & Strategic Support: Assist with research and implementation of performance metrics to support ACS agents and customers. Data Governance & Quality: Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams. Minimum Qualifications: Education: Bachelor’s or master’s in data science, Business Analytics, Computer Science, Statistics, or a related field Experience: 2 - 3 years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry. Technical Skills: Proficiency in SQL for querying large datasets. Strong experience with Python, R, or similar programming languages for data analysis. Experience with data visualization tools (Tableau, Power BI, Looker, SAS) A/B testing and statistical analysis expertise. AWS technologies. Good to have: Experience with project management. Understanding of ACS operations, product development, revenue management, and customer experience. ID:DELAL03

Location: bangalore, IN

Posted Date: 4/30/2025