Customer Relationship Management Manager

Job Title: Customer Relationship Manager – Indoor Amusement Center Location: Gurugram Position Type: Full-Time Job Overview: The Customer Relationship Manager (CRM) will be the face of the brand for our guests and corporate clients. This role involves driving center-level sales through tie-ups with schools, corporates, and party planners, managing guest experiences, handling feedback and escalations, and ensuring continued guest engagement through loyalty and post-visit programs. The CRM will play a critical role in building long-term relationships and driving repeat footfall. ______________ Key Responsibilities: • Sales & Partnerships: Initiate and manage tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships. • Customer Interaction: Be the first point of contact for walk-ins, party clients, and event planners. Handle queries, upsell packages, and ensure a smooth customer journey. • Feedback & Escalations: Proactively collect customer feedback, resolve complaints, and ensure high satisfaction scores. • Event Management: Coordinate and execute birthday parties, group bookings, and customized events. • Loyalty & Retention: Implement and manage customer loyalty programs and post-visit engagement campaigns. • Reporting: Maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance. • Collaboration: Work closely with the Center Manager and other teams (operations, marketing, floor staff) to deliver exceptional guest experiences. ______________ Qualifications: • Bachelor’s degree in Business, Hospitality, or a related field. • Minimum 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales. • Strong interpersonal and communication skills (English and Hindi). • Working knowledge of CRM systems, Excel, and MIS tools. • A proactive and problem-solving attitude with high ownership. • Flexibility to work weekends, holidays, and during special events. ______________ What We Offer: • Competitive salary • Performance-based incentives • Growth and career advancement opportunities • A vibrant and collaborative work environment • Employee discounts on all attractions and activities

Location: pune, IN

Posted Date: 4/30/2025