Front Desk Executive

BHIVE is seeking a proactive and customer-focused Front Desk Executive with 2-3 years of experience to be the first point of contact at our dynamic workspace. The ideal candidate will embody professionalism and courtesy while managing day-to-day front desk operations. Location: BHIVE Platinium, BKC, Mumbai Roles and Responsibilities: Reporting & Coordination: Provide timely and comprehensive reports to the Cluster General Manager regarding front desk operations, key issues, and improvements. Collaborate closely with the Center Supervisor to streamline workspace management and address any operational concerns. Adhere strictly to established Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and quality service delivery. Conduct show-around tours at other Bhive centers when required, ensuring prospective clients receive a comprehensive understanding of the workspace offerings. Provide active support to Supervisors in executing daily operational tasks, ensuring smooth and efficient center management. Conduct operational audits of other centers during show-around visits, identifying areas for improvement and ensuring adherence to workspace standards. Report to the Cluster General Manager, providing regular updates on front desk operations. Liaise and communicate effectively with the Center Supervisor to ensure seamless workspace management. Follow the laid-out Standard Operating Procedures (SOPs) to maintain consistency and efficiency. Front Desk Management: Greet and welcome visitors, clients, and members warmly, ensuring a professional and hospitable first impression. Maintain a well-organized, clean, and presentable reception area at all times. Handle incoming and outgoing calls, emails, and messages with professionalism and efficiency. Keep an updated record of all visitors and members checking in and out of the workspace. Customer Service & Member Support: Address the needs of clients, visitors, and members promptly, ensuring high levels of satisfaction. Assist members with workspace-related inquiries, troubleshooting issues, and resolving complaints in a timely manner. Provide necessary information about available services, workspace policies, and membership benefits. Build strong relationships with members to foster a positive and collaborative work environment. Operational Support: Manage Day Pass and Bulk Day Pass users, ensuring smooth check-in and workspace allocation. Assist in onboarding celebration of clients. Conduct show-around tours of the center for prospective members, highlighting key amenities and workspace benefits. Assist in setting up meeting rooms, workspaces, and event areas as needed. Handle daily check-ins, monitor workspace occupancy, and update records accordingly. Manage incoming and outgoing mail, couriers, and deliveries, ensuring accurate distribution. Maintain office supplies inventory, ensuring adequate stock levels and timely replenishment. Compliance & Security: Enforce workspace security protocols and ensure all visitors comply with the established policies. Monitor entry and exit logs to ensure a safe and secure environment. Assist in emergency procedures, such as fire drills and evacuation plans, when necessary. Coordinate with security personnel to address any security concerns or breaches. About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru. With BHIVE Workspace’s extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties’ expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27 properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. To know more about the BHIVE GROUP, visit – www.bhive.group BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033 BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind. Why Choose BHIVE: Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package, including performance-based awards, competitive compensation, health benefits, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members. Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals. Growth: BHIVE invests in employee development, providing opportunities for professional advancement. Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India. Employee Referral Policy: 5 Category: Referral Category If you refer a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/ If you are someone who wants to join BHIVE to collaborate, Cowin and Cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.

Location: mumbai, IN

Posted Date: 4/30/2025