Patient Specialist

Job Description Job Description POSITION OVERVIEW DESCRIPTION: In this role, the individual will be responsible for advocating for our patients and families and support our patients with timely resolution to requests and concerns. As one of the main people interacting with our patients, they need the ability to actively listen and connect with our patients, ensuring they feel heard, and their issues are addressed and resolved will makes a tremendous impact on how our patients perceive us and the service we provide. ESSENTIAL DUTIES & RESPONSIBILITIES: Receive patient feedback via e-mail, social media and phone, survey, letters, etc. Coordinate with our patient experience and other clinical and non-clinical teams Maintain accurate and timely documentation of each patient interaction in resolution database Utilize and model service recovery and patient experience tool and techniques Participate in coordinating customer service training programing and recognition programs Perform other duties as assigned QUALIFICATIONS & EDUCATION Minimum 2-3 years related work experience in customer service, preferably in the healthcare or hospitality industry. Bachelor’s degree in Healthcare, Hospitality, Business, Communications, Marketing, or related field. Please send your resume for immediate consideration to aresurreccionphaxis.com

Location: Mount Kisco, NY, US

Posted Date: 4/30/2025