Front Desk / Guest Services Rep. - Full Time

Job Description Job Description Immediate opening for a FULL TIME Front Desk/Guest Service Representative .at beautiful Royal Dunes Resort in Hilton Head. Great benefits Must be willing to work weekends and holidays as needed. This position is responsible for providing outstanding customer service while checking owners/guests in and out of the property. Responding to and answering inquiries and questions from owners/guests throughout the duration of their stay. Essential Duties and Responsibilities Ensure that every interaction with an owner or guest is a positive and memorable experience. Input information into the system to update and maintain record of reservations and availability. Review expected check-ins and check-outs, noting special requests, etc. Greet owners/guests courteously when registering into the resort. Confirm unit availability and assist guests with reservations or changes. Collect and process payment for unit rentals at check-in. Receive and hold packages, deliver messages to owners, guests, and resort staff. Sort and distribute incoming mail. Answer all telephone calls professionally and transfer as needed. Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift. Prepare and consistently restock the front desk with supplies, including preparing arrival packets. Maintain clean work area. Provide information on area attractions, resort amenities, rates, and special programs. Report any unresolved problems with owners/guests to management. Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position. Clear understanding of all resort emergency procedures. Comply with all company policies and procedures. Minimum Qualifications (Knowledge, Skills, and Abilities ) High School Diploma or equivalent. Bilingual a plus. Previous customer service experience. Excellent computer skills (MS Office, Word, Excel). Proficient in English language / interpersonal skills. Ability to communicate both verbally and in writing. Courteous and professional attitude needs to prevail when handling upset owners/guests and difficult situations. Easily adapt to schedule changes and ability to cover shifts on short notice to meet business demands. Ability to multi-task assigned responsibilities and prioritize duties. Ability to stand or sit for long periods of time (8-hour shifts or more). Ability to lift a minimum of 35 pounds. Company Description Resort MC Group 783 Sandy Lane Surfside Beach, SC Company Description Resort MC Group\r\n783 Sandy Lane\r\nSurfside Beach, SC

Location: Hilton Head Island, SC, US

Posted Date: 4/30/2025