Help Desk Support Specialist

Job Description Job Description Description: TEKsystems is partnering with a local client in La Crosse in the search for several onsite Help Desk Support Specialists. This position will intake, troubleshoot, and resolve hardware and software for internal users. Duties & Responsibilities: • Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment • Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors • Educate end-users on how to resolve various hardware and software problems • Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines • Monitor stock levels of hardware and submit request for equipment when needed • Front Desk duties to include helping walk ins, recording receipts of computer equipment • Provide on-site technical support for video conference software and hardware • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues • Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts • Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware • Maintain Incident / Request logs and records • Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution • Maintain and install printers and scanners • Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software • Investigate and resolve computer software and hardware problems • Provide software application support to end users via telephone or onsite • Perform related duties as may be required Details: Open shifts include M - F 8am - 5pm and M - F 12pm - 9pm. Requirements: Minimum of an Associates Degree in an Information Technology related field and 6 months of IT support experience is required.

Location: La Crosse, WI, US

Posted Date: 4/30/2025