Front Desk Agent

Job Description Job Description Fairfield Inn by Marriott Cullman is seeking a Front Desk Agent to become a part of our team! Responsibilities: Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Register guests upon arrival Assign rooms and confirm reservations Respond to guest needs, requests, and complaints Provide information to guests about the local area Collect payment from guests and keep track of occupied rooms Coordinate with other departments to ensure seamless guest experience Ability to multitask and handle high-pressure situations Process operational needs and complete necessary reports Availability to work flexible hours, including evenings and weekends Uphold quality standards and follow policy and procedure Ensure guests have a memorable and exceptional stay ​ Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Problem-solving skills and attention to detail Company Description Alpha Management LLC is dedicated to providing exceptional hospitality experiences. We pride ourselves on delivering top-notch services to our guests and creating a positive and rewarding work environment for our team. Company Description Alpha Management LLC is dedicated to providing exceptional hospitality experiences. We pride ourselves on delivering top-notch services to our guests and creating a positive and rewarding work environment for our team.

Location: Cullman, AL, US

Posted Date: 4/30/2025