IT Help Desk Tech

Job Description Job Description Starting pay rate: $23- $24 per hour This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198 locations in nine states and reports to the Director of IT. Roles and Responsibilities: Ø Support the NCR Aloha POS systems Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required Ø Install software applications to IT department specifications Ø On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend. Ø Pull and terminate network cable runs and camera cable runs as needed Ø Install network cabinets and network related equipment Ø Support our digital surveillance environment (cameras, DVRs, etc.) Ø Assist the Director of IT with various projects Core Experience: Ø Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process Ø PC hardware repair experience Ø MS Office Suite Products Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean. Ø Desktop/server remote control software experience Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing) Ø Help Desk Ticketing System Preferred Experience: Ø A certification Ø Point of Sale device/system experience Ø Headset/Speed of Service equipment Non-Technical Skills: Ø Self-motivated Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips Ø Team player, personable, energetic, approachable Ø Ongoing willingness to learn and assist with documentation Ø Ability to drive a car, their own car, and has a good driving record Ø Outstanding and professional customer service skills; be very comfortable conversing with customers. Ø General knowledge of tools/power tools, ladders Ø Ability to lift 50 lbs. Ø Comfortable accessing building roofs

Location: Fountain, CO, US

Posted Date: 4/30/2025