Reservations Agents

At Hyatt we are Looking for your talent as: Reservations Agents - Corporate vacancies Who We Are Hyatt is proud to have a culture of care where coworkers become friends and family. Since 1957, our employees and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 130,000 colleagues across more than 70 countries. As we continue to grow – we never lose sight of what’s most important: People. Why Now? We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of the global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel - and we are looking for passionate changemakers to be a part of our journey. When you join Hyatt, you will join a world of possibility. How We Care for Our People Well-being is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years, ranking No. 16 in 2021 Reservation Agents Your main functions will be: • Utilize elevated sales techniques to drive revenue production and create bookings by assuming the sale, overcoming objections, and upselling. • Educate guests on product offerings. Process and review all customer requests accurately and efficiently. • Field E-mails from other departments and 3rd party vendors looking for assistance with creating reservations. • Must be able to adhere to AAA Diamond call standard requirements on all calls and pass any test calls for properties to maintain status. • Able to utilize effective listening skills to create a personalized experience for the guest. • Manage, coordinate and verify existing rates according to different strategies and channels. • The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions). Your profile: • Bachelor's degree in tourism, administration or similar. • Experience as a customer service agent or reservations. • English skills (written and verbal) required. • Organized, service attitude, Excellent communications skills. • Good handling of Microsoft Office packages. Apply here with your updated resume. We care for people so they can be their best!

Location: Cancún, MX

Posted Date: 5/1/2025