Activities Manager

Hourly Rate: $25.50*JOB SUMMARY* Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events. *Currently offering a $1000.00 Sign On Bonus - $500.00 to be collected at 60 days of employment and $500.00 to be collected at 90 days of employment.* *Shift:* 1st/2nd; must be available to work weekends and holidays. *Requirement: *Valid Driver's License required. *CANDIDATE PROFILE * *Education and Experience* * High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area. *CORE WORK ACTIVITIES * *Managing Activities Team* * Ensures staff is trained on all brand standard operating procedures. * Administers and ensures employee adherence to corporate and local SOPs. * Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction). * Demonstrates knowledge and proficiency in all safety and emergency procedures. * Demonstrates knowledge and proficiency in the brand's accident prevention policy. * Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations. * Fosters teamwork and communication among different departments. *Developing, Coordinating, and Managing Property Events * * Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest. * Monitors and directs concierge, boats, Kids Klub, and guest experience. * Creates, organizes and implements activities for all age ranges. * Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information. * Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom. *Managing Departmental Budgets * * Manages wages and controllable expenses within budgeted guidelines. * Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s. * Manages the department's budget in the areas of man hours and wages. * Reads and comprehends operating statements and budget worksheets. *Conducting Human Resources Activities * * Provides constructive coaching and counseling to employees. * Supports the development, training, and mentoring of employees. * Demonstrates knowledge of how and when to impose deadlines and delegate tasks. * Motivates and provides a work environment in which employees are productive. * Listens and responds to employee's needs. * Manages group or interpersonal conflict situations effectively. * Develops and manages hourly employees. *Ensuring Exceptional Customer Service * * Provides excellent customer service. * Determines guest's needs and strives to meet these needs. * Handles guest problems and complaints effectively. LI-CW1 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Location: Bonita Springs, FL, US

Posted Date: 5/7/2025