General Manager – Kingston upon Thames

We’re seeking an experienced and energetic General Manager to lead the launch of an exciting new entertainment venue in Kingston. Spread across two vibrant floors, this venue will offer a range of immersive experiences for families during the day and adults in the evening, including arcade games, sports simulators, duck pin bowling, VR, and more. With two bars and a busy kitchen serving everything from pizza to popcorn, this is a high-energy, customer-focused environment where no two days are the same. Key Responsibilities: Lead and manage a team of three managers and approximately 25 staff Oversee all aspects of daily operations across arcade, sports areas, bars, and kitchen Drive high standards in service, cleanliness, safety, and maintenance Manage stock, liaise with suppliers, and monitor inventory Ensure excellent food and beverage delivery and contribute to menu planning Maintain a customer-first focus, handling complaints and driving satisfaction Deliver revenue growth and manage KPIs, costs, and team performance Promote events, parties, and local marketing initiatives Operate a seamless cashless payment system Ensure full compliance with health, safety, and food hygiene standardsIdeal Candidate: Proven experience as a General Manager or in senior leadership in a similar environment (entertainment, arcade, sports or hospitality) Strong food and beverage management background Motivational leader with excellent communication and team management skills Commercially savvy, confident in driving performance and revenue Flexible, hands-on and thrives in a high-energy environment Comfortable working evenings and weekends as required Experience with cashless systems desirableWhat’s in it for you? Competitive salary with performance-related bonuses Career growth opportunities in a fast-growing brand Fun, fast-paced work environment Staff perks and discountsReady to take the lead at this dynamic new venue in Kingston? Apply now to join the team for the next big opening in entertainment

Location: Kingston Upon Thames, GB

Posted Date: 5/9/2025