Deputy Hotel General Manager

Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manager, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence. Key Responsibilities People Management * Inspire and lead a team to deliver outstanding hospitality. * Empower staff to anticipate and meet guest needs with autonomy. * Conduct regular training and development to uphold first-class service levels. * Maintain effective communication through regular meetings and briefings. Product Management * Ensure consistent delivery of high standards across all departments. * Maintain a safe, clean, and inviting environment. * Continuously seek ways to enhance the guest experience. * Support company initiatives and uphold service excellence in all areas. Process Management * Oversee daily operations efficiently and effectively. * Ensure compliance with health, safety, and HR procedures. * Collaborate with the Executive Chef to optimise F&B operations. * Stay informed of and communicate hotel updates and changes. Profit Management * Control operational costs and manage budgets proactively. * Ensure accurate stock control and resource planning. * Optimise staff rotas to meet wage percentage targets. * Report and investigate any accounting discrepancies. Skills and Qualifications * Proven experience in hotel management or a similar leadership role. * Strong commercial and financial acumen. * Ability to train, develop, and retain a high-performing team. * Excellent communication and interpersonal skills. * Proficiency in IT systems and knowledge of Rezlynx is an advantage. * Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing). * Outgoing personality with a passion for customer service

Location: Caldbeck, GB

Posted Date: 5/9/2025