Travel Advisor - Air Desk Specialist

Job Description Job Description Our Air Desk Specialists of Boca Express Travel need to possess excellent customer service and sales skills, decisive and successful problem-solving skills, a strong knowledge of geography – domestic and international destination knowledge, and a passion for detail with special talents for understanding complex international itineraries, multiple global carriers, wholesale versus contract and published, as well as, have a level head when working with customers and colleagues. Patience, flexibility, friendly and cheerful personality are a must to be successful in this role. Job Responsibilities Complete travel reservations from their initial request to completion including air, car, hotel, tour, and or cruise components. Be a Travel Consultant and provide an excellent customer service experience Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances Handle ticketing, adjustments, exchanges & queue management Excellent phone and customer service skills including Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business Advise clients of visa and passport requirements as pertains to their travel Job qualifications: At least 3 years recent, native GDS experience on Sabre Must be very organized, detail oriented, and display proactive problem solving skills. Proficient with Microsoft Office, specifically Outlook and Word Experience arranging domestic and international travel for clients; setting up PNR's, ticketing, and exchanging tickets Be responsive to client's needs and issue resolution with excellent communication and follow up Ability to retain composure and remain positive under pressure Ability to think outside the box to offer the best options Salary is based on experience. Company Description Boca Express Travel is a full service store-front travel agency that has been in the same Boca Raton location for over 35 years! Our staff is an endless resource of knowledge for trips all around the world. We are a fun friendly place to work and we would love for you to join our team. Working at Boca Express Travel means connecting, collaborating and celebrating. Together, we’re making a difference for our clients, partners and people. Join a company that cares for its people and where all backgrounds, experiences and unique points of view are celebrated. But there’s much more on offer We listen and execute on great ideas, no matter where those ideas come from or whoever brings them to us. We’re here to help you start your first business travel job, or let you flourish if you’re looking for the next challenge, in your career. Company Description Boca Express Travel is a full service store-front travel agency that has been in the same Boca Raton location for over 35 years! Our staff is an endless resource of knowledge for trips all around the world. We are a fun friendly place to work and we would love for you to join our team.\r\n\r\nWorking at Boca Express Travel means connecting, collaborating and celebrating. Together, we’re making a difference for our clients, partners and people.\r\n\r\nJoin a company that cares for its people and where all backgrounds, experiences and unique points of view are celebrated. But there’s much more on offer We listen and execute on great ideas, no matter where those ideas come from or whoever brings them to us. We’re here to help you start your first business travel job, or let you flourish if you’re looking for the next challenge, in your career.

Location: Boca Raton, FL, US

Posted Date: 5/10/2025