Assistant General Manager (AGM)

As the Assistant General Manager, youll play a key operational and leadership role within the hotel. Working closely with the General Manager, youll be responsible for the smooth running of all departments, delivering exceptional guest service, and fostering a positive and professional work culture. Youll act as a vital link between senior management and department heads to ensure our guests receive the highest standard of care and hospitality. Candidate requirements; Must have 58 years in a hospitality leadership role, preferably within a hotel setting. Must have at least 3 years of experience in the F&B department. Must have excellent leadership, problem-solving, and guest relations skills. Be a strong communicator with sound administrative abilities. Must have working knowledge of hotel systems (PlusPoint, Apex, or Central a nice-to-have). Must be proactive, organized, service-focused, and composed under pressure. Responsibilities: Oversee daily hotel operations across departments, including Food & Beverage, Reception, Housekeeping, Reservations, and Maintenance. Lead and support Duty Managers and departmental teams to maintain seamless service flow. Uphold and enhance the guest experience, handling feedback and resolving complaints with professionalism. Drive staff engagement through training, mentoring, and performance management. Support cost control, stock management, and financial compliance processes. Ensure strict adherence to health, safety, and hygiene standards. Represent the General Manager when needed and act as senior manager on duty. Contribute to strategic planning, reporting, and service innovation initiatives. Flexibility: Available to work shifts, weekends, and public holidays as required. Package: CTC R25kpm, plus gratuities Private accommodation with an en-suite bathroom

Location: Dullstroom, ZA

Posted Date: 5/11/2025