Inside Sales Support

The Inside Sales Support role at DLX is designed to provide comprehensive support to the sales team by generating new leads, managing travel logistics, maintaining sales-related databases, and coordinating various sales processes. The ideal candidate will be detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment, with a strong focus on customer interaction and CRM management. Key Responsibilities: Lead Generation: Research and identify new leads in target markets to maintain a strong sales pipeline, focusing on desired customer segments for Sales Ambassadors. Demo Scheduling: Coordinate and schedule product demos for potential clients, ensuring timely communication between Sales Ambassadors and customers. Customer Engagement: Follow up with past customers to maintain relationships, address ongoing needs, and explore opportunities for additional sales or renewals. CRM Management: Accurately document all sales activities, including lead generation, customer interactions, and follow-ups in the company’s CRM system, Pipedrive. Travel Arrangements: Coordinate and book flights and hotels for sales trips, ensuring travel itineraries align with the schedules and needs of the sales team. Quote & Estimate Database Maintenance: Maintain the Estimate database, tracking quotes, drawing requests, and ensuring accurate records for all client interactions. Sales Support: Provide administrative support to the sales team, preparing necessary sales materials, answering customer inquiries, and collaborating with internal departments to streamline sales processes. Market Research: Stay informed about market trends and competitor offerings to support the sales team in positioning DLX products effectively. Performance Metrics: Meet or exceed individual performance targets related to lead generation, customer engagement, and process tracking. Qualifications: • Proven experience in sales support or inside sales roles. • Advanced proficiency in CRM software, Microsoft Office Suite, and email communication. • Exceptional communication and interpersonal skills, with a strong emphasis on building and maintaining customer relationships. • Strong organizational skills, with the ability to prioritize and multitask effectively in a fast-paced environment. • Experienced in managing travel logistics and maintaining comprehensive databases. • High attention to detail, ensuring accuracy in data entry and tracking processes. • Capable of working independently while also contributing effectively to a collaborative sales team. • Familiarity with industries such as Military, EMS, Medical, or Fire services is a valuable asset. Grow with us! With a loyal and developing customer base worldwide, we pride ourselves on being a locally-owned business of quality, innovative products, crossing borders and oceans to carry on our mission of developing the best and fastest lifesaving products for first responders. DLX is both a team-driven and a self-driven environment that thrives on the different skill sets that each member brings to the table. We are a family-oriented crew that invites partners and children of DLX team members to be part of our culture. We understand that work/life balance can be a difficult juggling act, and we strive to provide a place where you can succeed in both.

Location: Eugene, OR, US

Posted Date: 5/11/2025