Service Manager - Stones River

Job Description Job Description Pool and Spa Depot is looking to hire a Service Manager to be based in our Stones River headquarters. We're looking for a dedicated and experienced Service Manager to lead our service department and ensure an outstanding customer experience. In this role, you'll oversee our team of Service Writers, handle inbound customer inquiries, and serve as the final point of contact for resolving customer concerns. Your ability to de-escalate issues and provide expert product knowledge will be key to your success. Job Duties include but are not limited to: Supervise and support the Service Writers team Manage and respond to inbound customer calls and inquiries Resolve escalated customer issues with professionalism and care Provide product knowledge and guidance to customers Ensure service operations run smoothly and efficiently Qualifications: 2-3 years of management or supervisory experience Strong communication and conflict resolution skills Customer service experience in a fast-paced environment Pool and spa industry experience is a plus Strong written and verbal communication skills Professional appearance and demeanor Ability to pass a pre-employment drug screen. We offer a competitive benefits plan, including health benefits. Pool and Spa Depot is a Drug-Free Workplace. Benefits: 401k 401(k) matching Dental Insurance Disability insurance Employee Discount Health Insurance Life Insurance Paid Time Off Retirement Plan ​ About Us: As a family-owned company that was founded in 1996, Pool and Spa Depot embraces traditional values while placing our customers first. We shop the world and bring in the 1 leading products. With locations serving Nashville, Brentwood, La Vergne, Clarksville and Cookeville, Tennessee, Huntsville, Alabama, as well as Bowling Green, Kentucky, we offer the best selection of inground pools and above-ground pools, equipment, chemicals, portable spas and hot tubs, swim spas, saunas, patio furniture and much more to you and your family. The success of Pool and Spa Depot has come through hard work, long hours, and recruiting the best and most experienced personnel in the Middle Tennessee area. If you are looking for an exciting opportunity in a fun environment with great benefits, come check out one of our five locations or apply to join our team right here! Pool and Spa Depot is a Drug-Free Workplace.

Location: La Vergne, TN, US

Posted Date: 5/11/2025