Lodge Anchor

KEY FOCUS AREAS Meet with the General Manager and Hotel/Lodge Manager as required and update on property operations. To maintain and ensure the good will of the company brand at property level. To be a key ambassador of company and its brands including hosting Site Inspections, communicating with the market and hosting journalists. To ensure the developed set of company and property standards are upheld and maintained. To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed. To assist in the event that one of the HOD positions is vacant. To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry. To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion. Ensure all guest information available is collected and communicated prior to arrival. Collect guest information while speaking to guests; inform the Management to record and act on guest preferences. Ensure all guest complaints are reported to your Head of Department/Management immediately. REQUIREMENTS, QUALIFICATIONS AND SKILLS Sound experience in Hospitality positions minimum 2 years. Sound knowledge of MS Office Suite. Sound experience and proven track record of having made targets. Sound knowledge of customer service in a luxury environment. Sound knowledge of product and supply. Valid Code 08 drivers license essential. MAXIMIZING YOUR IMPACT AS A MEMBER OF THE COMPANY Excellent attention to detail. Guest focus philosophy, living the company brand and driving the company experience. Excellent communication skills (written and verbal), practicing honest communication. Team player with positive attitude, enthusiasm, and emotional control. Excellent time management and self-discipline, interpersonal & solution seeking skills. Proactive, use initiative and creative flair when required. Committed and loyal, adaptable, and flexible. Must work accurately under pressure. People skills tolerance, patience, and care, ability to receive constructive feedback openly.

Location: Johannesburg, ZA

Posted Date: 5/17/2025