Senior Associate Coordinator

Job Description Job Description Senior Associate Coordinator- Hospitality & Events Job Overview As the Senior Associate Coordinator of Hospitality, you will support the Assistant Manager of Hospitality in overseeing the operations, financial success, and tenant engagement of the amenity and flex office floors in a premier Midtown Manhattan high-rise office building Your role involves managing daily operations, ensuring high levels of customer satisfaction, and supporting the overall business strategy. You will report directly to the Assistant Manager of Hospitality and assist in achieving budget targets, maintaining operational excellence, and fostering a vibrant work environment. This position requires a friendly, professional individual capable of proactive problem-solving, multitasking, and providing exceptional customer service. This is a full-time, hourly, on-site position. Overtime may be required for scheduled after-hours events. Responsibilities and Duties • Operational Support: Assist in the day-to-day operations of the amenity spaces (conference rooms, lounges, terraces, restrooms and wellness areas) and flex offices, ensuring Class A Standards in compliance with standard operating procedures, such as completion of daily opening/closing tasks, coordination of and preparation for conferences and events, management of licensees’ services, coordination of move-ins/move-outs, notary services, as well as other operational duties. • Financial Management: Support the Assistant Manager of Hospitality in the implementation of initiatives to maximize revenue and control costs. Collaborate with the Assistant Manager of Hospitality, the Building Assistant Manager, and the Property Accountant on quarterly reporting and annual budgeting. • Tenant Relations: Act as a primary point of contact for tenants and licensees with regard to the flex offices and conference facilities. Address and resolve issues proactively and promptly. Collaborate with the Assistant Manager of Hospitality to develop and execute tenant/licensee retention strategies. • Conference Event Management & Sales: Assist in the management of the conference calendar using booking platforms, internal calendars, and billings systems. Coordinate all aspects of conference room bookings (usage tracking, invoice generation, catering setup, AV/equipment needs, post-event clean-up and event support. Assist in executing sales strategies to drive conferences and events. • Tenant Engagement: Foster a thriving and engaging environment by having a presence on the floors and knowing the tenants/licenses that occupy and utilize the spaces. • Team Leadership: Aid in mentoring team members and foster a culture of teamwork within the Hospitality and Building Management teams. • Conference Trends: Track and report on key performance indicators related to operations, tenant satisfaction, and financial performance. Collaborate with the Assistant Manager of Hospitality on ways to improve business processes and outcomes. • Vendor Coordination & Communication: Maintain records of vendor contracts, insurance documents, and certificates of insurance. Coordinate with vendors, including catering, maintenance, and event teams, to deliver excellent service experiences. Serve as liaison between tenants, building management, building engineering, and building security for all service coordination needs. Qualifications Bachelor’s degree in Events Management, Hospitality, Business, or a related field preferred 3-5 years of experience in event management, hospitality, co-working management, or private club management is preferred. Ability to lift 5-10 lbs., as needed You will be required to maintain a notary license, the costs of which shall be reimbursed. Excellent computer skills. Proficiency in Excel, Word, Outlook, and online file storage required. Knowledge of MRI, Nexus, TripleSeat, Square, Angus, ClearID, a plus. Basic technology troubleshooting skills, including Zoom/Teams meetings, AV setups, and Wi-Fi connectivity Familiarity with hospitality services and coworking or membership business models a plus. Proven experience in delivering exceptional customer service and resolving issues effectively. Ability to uphold high standards of service, appearance, and conduct. General understanding of budgeting, expense management, and financial reporting. Excellent verbal and written communication skills. Empathetic, energetic, and assertive team player. Detail-oriented with the ability to work effectively autonomously and collaboratively. Thrives in a startup environment and responds proactively to the changing needs of the business. This is an in-person position. Compensation $31-$37 per hour, based upon experience Benefits Medical Insurance Dental Insurance Vision Insurance Paid Time Off 401(K) EEO Statement TF Cornerstone is an Equal Opportunity Employer. We are committed to equal treatment of all employees and applicants without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Location: New York City, NY, US

Posted Date: 5/18/2025