Service Insurance Representative - State Farm Account Manager

Job Description Job Description ROLE DESCRIPTION: As a Service Account Manager at Johanna Velazquez Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO: Client Support : Provide ongoing support to existing customers by addressing their questions and concerns regarding their insurance policies. Assist customers with policy changes, updates, and renewals. Claims Assistance : Guide clients through the claims process, ensuring they understand the steps and requirements. Policy Management : Review and analyze customers' current insurance policies to ensure they meet their needs and circumstances. Assist customers in making informed decisions about modifying or updating their coverage. Customer Relationship Management : Maintain strong relationships with customers through regular communication and follow-ups. Conduct or set appointment periodically to reviews of customers’ insurance needs to ensure their coverage remains adequate over time. Documentation and Record-Keeping : Maintain accurate and up-to-date records of customers interactions, policy details, and service activities. Ensure all documentation complies with company policies and industry regulations. Problem Resolution : Address and resolve any issues or complaints customers may have regarding their insurance policies or services. Work collaboratively with other departments to find solutions to complex client problems. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience Company Description Welcome to the Oswaldo Velazquez State Farm Agency in Kissimmee, Florida! We are here to help you protect what matters most. Welcome 2025 ! We are already in the month of Love and friendship. Make sure you tell someone you love them! Our agency is dedicated to serving individuals and businesses throughout Florida with comprehensive insurance and financial services. Since 2007, Oswaldo Velazquez has been committed to providing exceptional service to the Polk and Osceola communities in the financial services industry. Whether you have questions about insurance coverage or need assistance Financial services, we are here to assist you every step of the way. Let's ensure you and your loved ones are properly protected and prepared for the future! Oswaldo is known for his energetic personality and his commitment to perfecting his craft, ensuring that he always does what is better for his customers. He takes pride in serving his customers with integrity and knowledge, helping them achieve their dreams. Outside of work, Oswaldo cherishes his family. He is happily married to his wife Johanna and they have a wonderful daughter named Arianne, who is the apple of his eye. Together, they enjoy outdoor activities such as playing tennis on Wednesday afternoons and going on bike rides during the weekends. At our agency, we offer a range of insurance policies including auto insurance, homeowners and renters insurance, life and health insurance, as well as business insurance. Our goal is to support our customers in protecting what matters most to them. When you visit our agency, you will be warmly welcomed by our team. We even have a coffee bar and cookies ready for you and your family. We look forward to assisting you with your insurance and financial needs. Company Description Welcome to the Oswaldo Velazquez State Farm Agency in Kissimmee, Florida! We are here to help you protect what matters most. Welcome 2025 ! We are already in the month of Love and friendship. Make sure you tell someone you love them!\r\n\r\nOur agency is dedicated to serving individuals and businesses throughout Florida with comprehensive insurance and financial services. Since 2007, Oswaldo Velazquez has been committed to providing exceptional service to the Polk and Osceola communities in the financial services industry. Whether you have questions about insurance coverage or need assistance Financial services, we are here to assist you every step of the way. Let's ensure you and your loved ones are properly protected and prepared for the future!\r\n\r\nOswaldo is known for his energetic personality and his commitment to perfecting his craft, ensuring that he always does what is better for his customers. He takes pride in serving his customers with integrity and knowledge, helping them achieve their dreams.\r\n\r\nOutside of work, Oswaldo cherishes his family. He is happily married to his wife Johanna and they have a wonderful daughter named Arianne, who is the apple of his eye. Together, they enjoy outdoor activities such as playing tennis on Wednesday afternoons and going on bike rides during the weekends.\r\n\r\nAt our agency, we offer a range of insurance policies including auto insurance, homeowners and renters insurance, life and health insurance, as well as business insurance. Our goal is to support our customers in protecting what matters most to them.\r\n\r\nWhen you visit our agency, you will be warmly welcomed by our team. We even have a coffee bar and cookies ready for you and your family. We look forward to assisting you with your insurance and financial needs.

Location: Davenport, FL, US

Posted Date: 5/18/2025