Italy Service Quality Manager

Italy Service Quality Manager page is loaded Italy Service Quality Manager Apply locations Vimercate (MB) time type Full time posted on Posted 2 Days Ago job requisition id REQ-22675 Job Posting Title Italy Service Quality Manager The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem. What you will do The resource will be: Responsible to coordinate the Team to provide technical support and technical training to the Service Network in Italy, having the objective to improve technical knowledge and network capabilities, finalized to improve service levels and customer satisfaction in line with the company targets. Runs interventions and product exchanges analysis and, in coordination with the HQ Service Quality, identifies technical solutions. Support the Commercial Team with valuable insights and trends of product quality in the market ACTIVITIES AND AREAS OF RESPONSIBILITY Ensure collaboration with Business Sectors and Service Networks to reach customer satisfaction and cost saving Organize and run training sessions to the Service Network Coordinate the Technical Support Team and measure the effectiveness Support the Commercial Team with valuable insights and trends of product quality in the market Coordinate the Failure to Solution (FTS) process to detect early warnings from the field and liaise with central Quality to get solutions Interventions and PEX analysis by product/type of fault Technical inspection of replaced products Technical inspection of replaced products Organization re-work upon quality indication Translation and sending of technical notes Interface with HQ and HDQ to support Quality and implement processes in the market Ensure to keep the Service Network informed about new ranges, test and diagnosis procedures What you need to succeed Must have Technical preparation Analytical ability to evaluate trends and KPIs Very good knowledge of Excel and IT tools Education: Technical degree, bachelor or equivalent Professional Experience: Previous experience such as trainer, technical support, technical manager preferably in the household appliances sector Languages: English both written / spoken Soft skills: excellent in communication, organization and planning, problem solving and process oriented LI-MV1 Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. About Us Haier Europe is part of the Haier Smart Home, the No. 1 company globally in major appliances and among the Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world. We are the world's only IoT Ecosystem Brand that has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years. We also ranked as the 1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years. In 2023, we achieved revenues of approximately € 33.6 billion. In Europe, under our high-end brands, including Candy, Haier and Hoover, we are designing the new era of living by offering our household solutions and scenarios to over 45 markets in Europe and beyond. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com. J-18808-Ljbffr

Location: vimercate, IT

Posted Date: 5/23/2025