RECEPTIONIST

Key Responsibilities: Greet all guests with a warm and friendly manner Manage check-in and check-out procedures efficiently using the hotels property management system Handle guest inquiries, requests, and complaints in a professional and timely manner Provide information about the hotel, available rooms, rates, and amenities Take and manage reservations, either via phone, email, or in person Process payments, issue invoices, and maintain accurate records Liaise with housekeeping, maintenance, and other departments as needed Ensure the reception area is tidy and welcoming at all times Uphold all hotel policies, procedures, and safety regulations Requirements: Previous experience in a front desk or customer-facing role, preferably in hospitality Strong communication and interpersonal skills Proficiency in using computers and hotel booking systems (e.g., Opera, Protel, or similar) Excellent organizational skills and attention to detail Ability to remain calm and professional under pressure A friendly, approachable, and service-oriented attitude High school diploma or equivalent; hospitality qualification is a plus Willingness to work flexible hours, including weekends and holidays

Location: Cape Town City Centre, ZA

Posted Date: 5/23/2025