CONCIERGE

Key Responsibilities: Welcome and assist guests in a warm, professional manner Provide information about hotel services, amenities, and local attractions Make reservations for restaurants, events, transportation, and tours Assist with directions, maps, and local area information Arrange for special guest requests such as flowers, gifts, or room upgrades Maintain up-to-date knowledge of current events, entertainment options, and local hotspots Handle guest concerns or complaints promptly and effectively Coordinate with front office, housekeeping, and other departments to ensure seamless service Maintain detailed records of guest preferences and special requests Requirements: Previous experience in a concierge, front desk, or guest services role in a hotel environment Excellent knowledge of the local area (restaurants, events, tourist attractions, transport) Strong communication and interpersonal skills Impeccable grooming and a professional appearance Problem-solving skills and the ability to think quickly under pressure Fluency in English; additional languages are a plus Proficiency in computer systems and reservation platforms High school diploma or equivalent; hospitality qualification preferred

Location: Cape Town City Centre, ZA

Posted Date: 5/23/2025