RESERVATIONIST

Key Responsibilities: Handle incoming calls and emails related to room bookings and general reservation inquiries Process reservations accurately using the hotels property management system (PMS) Offer information on room rates, availability, and hotel amenities Upsell room types, packages, and special promotions when appropriate Maintain up-to-date knowledge of room inventory and special events affecting room demand Confirm, modify, or cancel reservations as requested by guests Liaise with front desk, housekeeping, and other departments to ensure seamless guest service Maintain guest confidentiality and follow all data protection policies Provide courteous, prompt, and professional service at all times Requirements: Previous experience in reservations, front office, or customer service (preferably in the hotel industry) Proficient in hotel reservation software (e.g., Opera, Fidelio, or similar PMS) Excellent communication skills, both written and verbal Strong attention to detail and organizational skills Ability to multitask and work in a fast-paced environment A positive attitude and commitment to delivering outstanding guest service High school diploma or equivalent; additional certification in hospitality is a plus

Location: Cape Town City Centre, ZA

Posted Date: 5/23/2025