Operations Manager, Luxury Spa

Spa Operations Manager – Toronto, ON – Up to $100k We’re partnering with a luxury wellness brand launching a new flagship spa in downtown Toronto, and we’re looking for an experienced Operations Manager to join the opening leadership team. This person will serve as the right hand to the Site Director, overseeing day-to-day operations and leading five department heads across guest experience, spa services, fitness, wellness, and facilities. You’ll play a key role in setting the tone and ensuring smooth execution across all operational and guest-facing areas. What You'll Do: Lead and support department managers to ensure high standards of service, performance, and collaboration Manage daily operations with a hands-on approach, addressing issues proactively and implementing improvements Act as a liaison between the on-site team and global operations leadership Build and maintain a positive, open-minded, and high-performing work culture Ensure a consistent luxury experience across all departments What We’re Looking For: 3 years of experience in a leadership role within spa, wellness, fitness, or hospitality operations Proven ability to lead and mentor a team of managers across multiple functions Experience in luxury hospitality or wellness settings is a strong asset Skilled in analyzing reports to guide operational decisions. Proven success in improving customer satisfaction through feedback and action plans. Experienced in managing inventory, vendors, and compliance with quality and safety standards. This is a great opportunity for someone who thrives on building and leading high-performing teams and is passionate about delivering exceptional guest experiences in a wellness-forward setting. If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.com Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!

Location: Toronto, CA

Posted Date: 5/23/2025