Hospitality Manager

Join The Crown Estate team at the Windsor Farm Shop as a Hospitality Manager! The Crown Estate is a significant national landowner with a diverse portfolio that includes urban centres, rural holdings, and the seabed around England, Wales, and Northern Ireland. Our history dates back to 1760, and we operate independently and commercially to grow the value of our portfolio for the nation. Windsor Great Park, part of The Crown Estate, spans approximately 6,400 hectares (15,800 acres) and includes forests, grasslands, lakes, and gardens. It is an ancient Royal landscape with over 1,000 years of history, featuring historical monuments, rare wildlife, and National Collections of plants and Champion Trees. The Windsor Estate is committed to environmental and ecological best practices, making it a model of excellence in rural conservation and sustainability. This role involves managing day-to-day operations and leading the development of our hospitality offer to reach its full potential in line with our vision and objectives. You will be accountable for delivering business objectives and ensuring exceptional customer service. Main Accountabilities: Ensure compliance with legal requirements, including HACCP, Sale of Alcohol, Trading Standards, Health and Safety, and Security, and take action to resolve identified issues. Develop and maintain risk assessments and ensure all employees are aware of and comply with them. Contribute to the development and delivery of the strategy for hospitality. Lead on improving the provenance and integrity of the product offering, in line with the vision. Develop seasonal themes and product lines in line with the vision and ensure alignment with all Farm Shop operations. Review financial results weekly, reviewing performance and identifying actions. Optimize product margins, benchmark internally and externally, and monitor PowerBI reports. Optimize weekly sales by monitoring PowerBI reports. Prepare detailed zero-based budget/forecast by day. Understand and report weekly variances (budget/PY). Optimize staff rota and understand variances. Identify and deliver margin-enhancing gains. Ensure efficient stock management, including ordering to minimize wastage and stock loss. Lead the team to deliver and sustain high levels of productivity, quality, consistency, and exceptional customer service, and work with colleagues to build cross-functional working/teams. Act as Duty Manager for the whole site, working one weekend in two. Act as Fire Marshal. Designated key holder, responsible for opening and closing the site in line with operating procedures. Ensure expectations and accountabilities are clear and proactively manage performance in line with The Crown Estates performance management system. Accountable for delivery of induction for new colleagues, including health and safety. Contribute to budget development and business planning processes. Develop strong relationships with suppliers, negotiating best prices and ensuring ethical purchasing practices. Ensure the team maintains product knowledge and can identify cross-selling opportunities. Maintain up-to-date knowledge on revenue targets and communicate them to the team. Identify opportunities and deliver enhancements to the offering. Work as a member of the management team, contributing to and delivering wider objectives. Maintain knowledge of trends and legislation surrounding the domestic food retail industry to identify opportunities. Knowledge, Experience, and Skills: Formal training in Hospitality is desirable. Previous experience in hospitality management with a track record of delivering results. Proven experience in financial management and budgetary control. Proven experience in developing and implementing operating policies and procedures. Excellent communicator, able to communicate clearly and effectively with the team at all levels and with internal and external stakeholders. Strong customer service ethos. Ability to motivate and inspire people at all levels. Strong delivery capability, with good organizational and project management skills, and the ability to balance workloads and priorities. Commercially driven and astute. Meticulous attention to detail. Intermediate to advanced Excel skills. Fire Marshal trained. Food Hygiene level 2 desirable (training will be provided). HACCP LEVEL 3 (training will be provided). Adaptable and collaborative style. How to Apply: If you are passionate about hospitality management and meet the above criteria, we would love to hear from you. Please submit your application through our website The Crown Estate Careers . We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. AMRT1_UKCT

Location: Windsor, GB

Posted Date: 5/23/2025