Assistant Front Office Manager

The Chelsea Harbour Hotel is seeking an experienced Assistant Front Office Manager . The ideal candidate will be able to assist the Front Office Manager and lead the team to manage the day to day operation of Front Office (days and nights). At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer. As Assistant Front Office Manager your key responsibilities include: Assist guests in a friendly, courteous and professional manner ensuring that any special requirements are noted and passed on to the appropriate department. To demonstrate full knowledge of the hotel's facilities and general information concerning the other hotels in the Group. Ensure all rooms are saleable, assisting as required to ensure maximum availability. Maintain complete and comprehensive records of all action taken during shift in the log book and hand-over sheet following where required any outstanding issues. Ensure guest security, safety and privacy is established and maintained. Handle complaints in a professional manner and in accordance with the Company Standards. Deal efficiently with all reservations requests, confirmation of bookings and special requests. To be responsible for cash handling within the department and report any discrepancies immediately. To inspire the team, train and lead in accordance with the 5* environment standards. To monitor Trip Advisor and encourage the team to work towards achieving outstanding customer reviews. For you We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme and many more About the Hotel The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. AMRT1_UKCT

Location: South West London, GB

Posted Date: 5/23/2025