Job title: Hiring Customer Service Assistant for a Student Housing

Role Summary As a Customer Service Assistant, you will be the main point of contact for our student residents, delivering exceptional service and creating a welcoming, safe, and supportive community environment. Key Responsibilities - Deliver excellent front-line service and handle student inquiries and complaints professionally. - Organise engaging events and promote a vibrant student community. - Support occupancy goals by promoting rebookings and achieving sales targets. - Ensure the residence is safe, clean, and well-maintained at all times. - Encourage and model sustainability practices such as recycling and energy-saving. - Respond promptly to incidents and emergencies, ensuring resident safety. - Maintain compliance with health, safety, and data protection standards. Person Specification - Prior experience in student accommodation, hospitality, or a similar customer-facing role. - Strong interpersonal and communication skills. - Sales awareness and ability to meet performance targets. - Organised, with the ability to manage multiple tasks effectively. - Flexible to work weekends and evenings as required. - Positive attitude and a genuine passion for community building and customer care. Other Benefits - 25 days annual leave (plus your birthday off!) - 8% pension contribution (7.5% employer, 0.5% employee) - SmartTech scheme (interest-free tech purchases) - Reward Gateway (exclusive retail discounts) - Cycle 2 Work Scheme - Long Service Awards (1 extra day off per year up to 5 years) ADZN1_UKTJ

Location: York, GB

Posted Date: 5/23/2025