Aesthetic Clinic Counselor and Manager

Job Title: Aesthetics Clinic Counselor and Manager Location: The Face Company, Greater Kailash Part 2, Delhi Industry: Luxury Aesthetics and Wellness Company Overview The Face Company is a luxurious aesthetic center offering world-class services in semi-permanent makeup, advanced skincare, hair care, nails, and wellness treatments. Our aim is to redefine beauty standards by offering internationally recognized treatments with a personal touch of care and sophistication. We provide a transformative experience to our elite clientele, driven by clinical precision and artistic excellence. Role Overview The Center Manager will oversee the day-to-day operations of The Face Company, ensuring that high standards of service, efficiency, and luxury are maintained across all areas. The manager will be responsible for managing a team of skilled technicians, overseeing the center’s operations, handling vendor relationships, inventory management, and implementing systems for smooth running. The Center Manager will also play a critical role in client satisfaction, staff training, and ensuring a seamless experience for both employees and clients. It is mandatory to have job experience in an aesthetics clinic or a salon. Key ResponsibilitiesOperational Management: Oversee the daily operations of the center to ensure smooth functioning and exceptional service delivery. Manage appointment scheduling, service delivery timelines, and client experiences to maintain high standards. Implement and monitor clinic-level hygiene protocols and ensure they are adhered to by the team. Handle all administrative tasks related to customer queries, feedback, and follow-ups. Manage the center's calendar, coordinating schedules for both services and team training. Team Management and Development: Lead, motivate, and manage a team of technicians and staff, ensuring optimal performance and professionalism. Implement regular training sessions for team members to stay updated on industry trends, services, and technical expertise. Conduct performance reviews and provide feedback to improve service delivery. Foster a positive and collaborative work environment, promoting team spirit and a customer-first approach. Vendor Coordination and Inventory Management: Build and maintain strong relationships with external vendors and suppliers for product procurement and service needs. Manage the center’s inventory, ensuring all supplies are well-stocked, and orders are placed in a timely manner to avoid shortages. Handle inventory tracking through the ERP system, ensuring accurate records for all products and supplies. Negotiate contracts and pricing with vendors to secure cost-effective yet premium-quality products and services. Oversee the delivery and storage of products, ensuring compliance with hygiene and quality standards. ERP System Management: Oversee the effective use of the ERP system for managing appointments, billing, inventory, and staff schedules. Ensure that all data input into the ERP system is accurate and up-to-date, including service tracking and client management. Train the staff to use the ERP system efficiently, ensuring they are capable of handling their responsibilities autonomously. Generate and analyze reports on key metrics such as sales, client retention, and service performance. Client Experience and Relationship Management: Ensure each client receives personalized, high-quality service in alignment with The Face Company’s brand and luxury standards. Address any client concerns, complaints, or special requests, providing prompt solutions while maintaining the brand’s reputation. Promote client loyalty through tailored membership programs and encourage repeat visits through personalized services. Track client feedback, measure satisfaction, and implement strategies to enhance the overall client experience. Marketing and Business Development: Collaborate with the marketing team to implement local promotional strategies and elevate the center's visibility. Assist with marketing campaigns and community outreach programs to increase brand recognition and attract new clients. Monitor competitor trends and suggest improvements or innovations to keep The Face Company ahead in the market. Financial and Budget Management: Assist in the development of the center’s budget and ensure that operations remain cost-effective while maintaining high service standards. Oversee financial transactions, ensuring accurate billing, payment processing, and client account management. Track expenses and implement cost-saving strategies without compromising service quality. Qualifications and Experience Proven experience as a Center Manager or in a similar role within the beauty, wellness, or luxury services industry. Strong knowledge of inventory management, vendor relations, and ERP systems. Exceptional leadership and team management skills with the ability to motivate and guide staff. Experience in managing high-end, client-focused operations with an emphasis on customer satisfaction. Excellent communication skills, both verbal and written, with a focus on professionalism and warmth. Ability to multitask, problem-solve, and adapt in a fast-paced environment. Bachelor's degree in Business Management, Hospitality, or a related field is preferred. Key Attributes Strong organizational and time-management skills. Detail-oriented with a focus on quality and precision. Client-centric mindset with a commitment to providing personalized services. High level of integrity and professionalism. Ability to work independently and as part of a collaborative team.

Location: south-delhi, IN

Posted Date: 6/1/2025