Senior Journey Specialist (Owned Agencies)

Duties: Manage and complete booking confirmation process Continuous communication and excellent service delivery to the Operations Specialist at all times. Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with operation specialist Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners. Ensure accuracy and financial health of bookings. Requirements: Matric certificate Tertiary certificate in Travel & Tourism / hospitality At least 4-5 years experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry. In depth knowledge of Southern and East Africa. Working knowledge of TourPlan and WETU or similar booking / operating system. Dynamic, detail orientated, organised and excellent communication skills. Remain steady in busy environment and consistent with output, task driven. Ability to problem solve without compromising accuracy and prioritise changes. Strong financial skills, self-starter with high integrity level and ethical conduct. Driven to offer high quality service levels, strong time management.

Location: Sandton, ZA

Posted Date: 6/4/2025