MICE Sales and Groups Accounts Support

Novotel London West is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms. Job Description We are looking for a MICE Sales and Groups Accounts Support to join our dynamic team and play a key role in supporting the financial and operational processes behind meetings, events, and group stays. The role supports the Conference & Banqueting department through the creation and management of pro-forma invoices, payment tracking, internal auditing, and administrative coordination. You will be the go-to person for ensuring invoicing accuracy, managing deposits, and finalising accounts linked to exciting events and group bookings. Responsibilities include: Prepare and send pro-forma invoices for group events and meetings; Follow up with clients on payments and allocate deposits accurately; Process refunds and manage commission invoices; Conduct internal audit checks and verify billing accuracy against contracts and consumption; Finalise and close paymaster accounts for events and group stays; Support the planning of smaller meetings and events as needed; General admin support for the MICE Sales & Groups team. Qualifications: Previous experience in hotel accounts, events, or MICE administration is preferred A strong eye for detail and excellent organisational skills Confident communicator, able to liaise with clients and internal teams Comfortable using payment systems and handling financial documentation Flexible with working hours to meet the demands of the business Discreet, professional, and aligned with Accors values and service standards Additional Information As part of our team you can have: Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks Our objective is simple: make you grow and give you the spark to unleash your personality. Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. AMRT1_UKCT

Location: West London, GB

Posted Date: 6/5/2025