Customer Care Executive (Korean Speaker)

Social network you want to login/join with: Customer Care Executive (Korean Speaker), Lecce col-narrow-left Client: G2 Travel Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 1510448476545089536337152 Job Views: 3 Posted: 03.06.2025 Expiry Date: 18.07.2025 col-wide Job Description: We're looking for passionate individuals with customer care experience in the travel industry and fluent Korean language skills. If you thrive in a fast-paced, international environment, this is your moment! While the role is based in Rome, applicants from other European countries are also welcome to apply. A competitive salary and exciting growth opportunities await! The Company … and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year. We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe, and North America. We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed. We believe that work should be enjoyable, stimulating, and fun! The Role Take responsibility for providing excellent in-destination service for Asian groups, with particular attention to Korean customers. Check itinerary feasibility before tour arrival and ensure seamless operation. Provide concierge-level support for exceptional groups with special needs. Balance customer satisfaction with commercial outcomes. Negotiate, contract, and maintain relationships with supplier partners. Prevent issues and solve emergencies promptly, maintaining high service standards. Meet & greet customers and assist on-site during major emergencies. Key Activities Groups pre-arrival Check itinerary details to ensure smooth logistics Obtain and supply contact details before deadlines Complete reconfirmations as necessary Ensure familiarity with group requirements before arrival Follow up with reservations on non-confirmed services Groups on the road Liaise with tour leaders and suppliers to deliver high service standards Maintain proactive contact to anticipate issues via phone, social media, and in-person Resolve inquiries or problems quickly with the best outcomes Manage change requests, negotiate additional reservations, and minimize costs Act as emergency support during crises Provide on-call support for tour leaders when needed Coordinate communication among internal contacts Ensure service expectations are aligned Log and communicate actions taken, including costs Handle urgent issues out of hours Follow up on unresolved issues Conduct root cause analysis and recommend improvements Complete reports promptly Monitor supplier quality and provide feedback Knowledge, Skills & Experiences Customer service experience preferred Tourism experience preferred Languages – Korean native preferred, English full proficiency Flexible hours, extended availability, on-call capacity Willing to work weekends, holidays, and rotating shifts Proactive, customer-focused Strong problem-solving and negotiation skills Multicultural understanding and empathy Multitasking and deadline management Ability to work under pressure independently Teamwork versatility Measuring Success Positive client and internal feedback Timely resolution of issues Repeat business from exceptional groups Effective communication Availability of contact details for on-road support Minimal itinerary mishaps Suggestions for process and quality improvements Cost minimization examples Support for market requirements and customer expectations J-18808-Ljbffr

Location: provincia-di-lecce, IT

Posted Date: 6/6/2025