Service Manager

Duties: Ensuring that the lodge is recognised as an award winning and world leading lodge Upholding brand and overall standards Providing a world class guest experience Timeous support and communication with other departments Ordering, deliveries, and invoicing Overseeing the stock of Bar and Service Ensuring that the required stock is on hand Managing ordering by keeping detailed records and minimise waste A well organised stock room Meeting health and safety protocols Ensuring the overall standards required for Bar and Service Supervise all Bar and Butler duties to ensure quality standards Maintain organisation, staff management Ensure we remain within budget Working with the Lodge Manager to ensure overall 5* experience Requirements: Grade 12 | Matric Relevant Diploma or Degree to your advantage. At least 3 years experience leading a Service Team No less than 5 years in high end safari environment Technologically savvy Food and menu knowledge Basic wine knowledge Knowledge of reservation systems Excellent command of the English language a second language would be to your advantage Computer literate Excellent communicator Proven track record of achieving results | goals Proven track record of successfully leading a large team (leading, motivating coaching etc) Strong problem-skills Ability to make quick but sound decisions Emotional intelligence

Location: South Africa, ZA

Posted Date: 6/8/2025