City Manager, Florence

Get started with your online application. Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team Italy is a key focus territory for Deliveroo, leading in strategic, commercial, and operational innovation. The teams include commercial, operations, and marketing, working closely with global functions such as product, technology, and consumer to deliver results. Regional teams in Italy present significant growth opportunities. We are building a team of commercially savvy, entrepreneurial, and ambitious individuals to realize our potential. The role Reporting directly to the Regional Manager, the City Manager is a unique opportunity to join the Italian Commercial team. You will build relationships with restaurant partners in your area, enhance our customer proposition, and identify growth opportunities. This role suits someone who enjoys relationship-building and data-driven insights for growth. You will be based in Florence or nearby cities . What you'll do: Be the local expert for your city(s), understanding the restaurant industry and representing Deliveroo locally. Use data insights to improve customer propositions neighborhood by neighborhood. Manage top restaurant partners, lead negotiations, and optimize partner performance for growth. Coordinate with local account managers to promote local hero brands. Design and execute city signing strategies for success. Own the City/Cities P&L, understanding KPIs and influencing key metrics. Develop local sales strategies, identify value gaps, and focus areas. Improve our local customer offering through knowledge of local market, restaurant operations, and strategic planning. Maximize marketing opportunities by encouraging restaurant participation. Requirements: At least 4 years of experience in account/relationship management, sales, or strategy roles. Results-oriented with a focus on targets. Understanding and managing P&L. Business acumen and data-driven approach. Combination of field work (2-3 days/week) and office/home working. Strong relationship-building and communication skills via face-to-face, phone, or email. Why Deliveroo? Our mission is to transform shopping and dining by connecting consumers, restaurants, shops, and riders. We aim to make food and product access more convenient and enjoyable, allowing people to buy what they want, when and where they want. As a technology-driven company, we are part of a rapidly expanding industry. We move fast, value autonomy, and welcome new ideas. Workplace & Diversity We believe in a diverse workplace that reflects the world we live in. We welcome all backgrounds and identities, focusing on your passion for food and desire to grow with us. We are committed to diversity, equity, and inclusion in our hiring. If you need adjustments during the application or interview process, please let us know. We will do our best to support you. A comprehensive compensation and benefits package includes: Free Deliveroo Plus subscription and occasional team meals. Flexible hours and location. Parental leave, work-from-home setup, employee assistance, and learning platforms. Employee resource groups supporting various communities. J-18808-Ljbffr

Location: provincia-di-firenze, IT

Posted Date: 6/13/2025