Operational Specialist

Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand Operations executives duties -Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide. -Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country -Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner -Finalising travel documents and ensuring they go out to clients within deadlines set per country -Working closely with the finance team to ensure that supplier invoices are paid by deadlines set -Ensuring that the CRM system, reservations system and other portals they use are kept up to date -Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents -Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holiday Senior Operations executives skills required -Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe -Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues -A strong team player who brings positive energy and an attitude to their work -Experience in working with both DMC's and direct suppliers in previous roles -An analytical person who is confident formulating processes and then successfully implementing them -Someone with excellent organisational skills and strong attention to detail -The ability to work under pressure and accustomed to working to operational deadlines -Excellent customer service skills and a strong command of written and spoken -A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups -Someone with a deep passion for travel and new experiences What they are offering: -A base salary of £38,000 - £45,000 per annum. Performance bonus -23 days of paid holiday (excluding public holidays) -An extra day off for your Birthday -A wellness day off which includes a spa treatment -2 Volunteer days off a year -£1,000 of personal travel credit each year to use on personal holidays -Discounted worldwide travel for you and your family -Paid learning and development courses -Contributory pension -Book Club with access to 2 free books or audiobooks per month -Opportunity to join a dynamic and fast growing international company If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT59912

Location: UK, GB

Posted Date: 6/14/2025