Spa Manager

This position is for our resorts in Mexico PURPOSE OF THE JOB This role is responsible for the commercial animation and results of the Spa (sale of treatments and products). Responsible for achieving financial and managerial objectives and customer satisfaction. He develops the skills and ensures the training of the teams as well as the respect of the protocols of the brand they represent. Embodies the Club Med Spirit and has an elegant and welcoming posture; their actions are carried out in a spirit of sharing and service excellence. SPA ORGANIZATION & SALES ANIMATION • Ensure compliance with the customer contract, the pricing policy (including promotions) and the protocol of the brand it represents and markets (contractual obligation). • Ensure the implementation (beginning of the season), monitoring (season) and closure (end of season) processes for the entire perimeter. • Implement standards and protocols and ensure that they are adopted by the team • Ensure that your team has a perfect knowledge of products & protocols • Analyze the clientele before the stay (with information on filling), get information on their consumption behavior (via rudder) and ensure that the offer is adapted accordingly, while respecting service standards • To guarantee the creation of a welcoming and relaxing atmosphere within the Spa. • To be the conductor of the development of the turnover by identifying sales opportunities while optimizing the margin and pooling resources • Create innovative and diversified events to ensure commercial promotion (products and care), within its service and in the village. • Guarantee the implementation of the village sales policy in line with the Club Med spirit and the necessary means to achieve objectives (product offer, merchandising system, teams) • Inform the Sales Manager or CDV of any malfunctions in the department. Propose appropriate solutions. • To be a source of proposals on the evolution of high-end services within its scope. INTERNAL CONTROL • Know the processes, procedures, and master the tools in use in their service, and ensure they are known and mastered by the spa team • Ensure that the key controls applicable to their service are performed at the expected frequencies, and properly documented • Complete the internal control self-assessments for the department with the Financial Manager /Referent when they are communicated by the audit (twice per year) MANAGEMENT • Demonstrate leadership • Adopt a coaching posture in your management • Ensure the reception, implementation and integration of GO/GEs in your department. Define personal objectives and support his team or its affiliates, and evaluate them

Location: Mérida, MX

Posted Date: 6/15/2025