Front Office Supervisor

Job Description Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interaction is personalized and warm, not just at the beginning, but maintained at all times of the day. You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and verify all existing accounts. You respond directly to customer requests and complaints. Involved in marketing Mama's services, you promote our shop (sale and merchandising of products), restaurant, and events. You coordinate with the Front Office Manager and their assistant, taking over in their absence, and report and communicate all information at the end of each shift. The customer experience must be perfect, and you are the guarantor. Qualifications MADE FOR YOU — ONLY IF Detail is important to you; nothing goes missing thanks to your anticipation. You are a diplomat and know how to connect your superior and your team. You teach your team how to upsell effectively. You can manage pressure and stress effectively. Confidentiality is important to you: what happens at Mama stays in Mama. Team spirit is your strength, like the "Gladiators in suits" with Olivia Pope. You know how to optimize sales and occupancy, aiming for 100% objectives. You are the one who included the new team member at the start of the period. You enjoy transmitting your knowledge and developing young talent into experts. Additional Information Your little extras: For you, The Shining is not only a horror film but also a movie about a hotel. Your leadership is natural and effective; everyone knows that when Mama is not there, the team will manage well, and Mama can count on you. You have extensive experience with PMS systems like “Protel” or “Opera”. Just like Michael Scofield, you can be tattooed without scaring away the children. J-18808-Ljbffr

Location: provincia-di-latina, IT

Posted Date: 6/16/2025