Room Service Supervisor

Join to apply for the Room Service Supervisor role at The St. Regis Rome . Position Summary The Room Service Supervisor knows the finest details of our menu and can’t wait to share her/his expertise with our guests. When they dine with us, her/his warm greeting, flawless table settings, and friendly demeanor do not go unnoticed. The goal is to provide each guest with a memorable dining experience that exceeds expectations. Critical Tasks Represent and be the face of the hotel/bar to all guests. Coordinate the room service team. Take room service orders over the phone, answer menu questions, and check with kitchen staff. Address guest questions or concerns regarding origin, vintage, and other details. Place and log call backs for room service orders. Notify guests and management of delays in service delivery. Communicate service needs to chefs and stewards during functions. Set tables according to service standards. Communicate special meal requirements, allergies, dietary needs, and requests to the kitchen. Maintain cleanliness of work areas throughout the day. Update MICROS system menus as required. Contribute to team efforts by accomplishing related results as needed. Follow Standard Operating Procedures and brand guidelines. Comply with all health, safety, and hygiene standards and policies. Qualifications Experience in Room Service within luxury and lifestyle hospitality brands. Proficiency in English and Italian. Excellent storytelling, verbal communication, and customer service skills. Good knowledge or experience in F&B. Strong organizational skills with attention to detail. Team player with a positive attitude and leadership experience. Passion for hospitality; ability to work in a fast-paced environment and remain calm under pressure. Availability to work late nights, weekends, and bank holidays. Additional Information Join us if you are passionate about food and beverage, enjoy making others feel at home, and want to grow your career in a global environment. Marriott International offers diverse opportunities and a culture that values your ideas and personality. We are committed to an inclusive workforce and equal opportunity employment. J-18808-Ljbffr

Location: provincia-di-roma, IT

Posted Date: 6/16/2025