Technology Analyst / Help Desk

Job Description Job Description Help Desk / End User Support Analyst – Onsite in Columbus, OH (Easton Town Center) We’re seeking a full-time End User Analyst to provide onsite technical support for a great client located at Easton Town Center in Columbus, OH. This position serves as the first point of contact for end users needing assistance with laptop, desktop, and related IT systems. You’ll troubleshoot daily support issues, install and maintain hardware/software, and work closely with Tier 2 and senior IT staff. This is an onsite role, Monday–Friday, 8:00 AM to 5:00 PM EST , with a mandatory 1-hour lunch break. Occasional overtime opportunities are available. Key Responsibilities: Provide onsite support, including diagnosis, troubleshooting, and resolution of desktop and end-user IT issues Install, configure, test, and maintain workstations and peripheral equipment Monitor and manage workstation hardware/software performance and issues Maintain inventory records of hardware and software assets Collaborate with client managers and Tier 2 IT staff on complex issues Support network and workstation operations, including connectivity and application support Participate in testing and feedback for new systems, updates, mobile devices, and software Assist senior IT staff with escalated issues and advanced troubleshooting Maintain efficient deployment checklists and documentation for all systems Consistently document issues, resolutions, and support procedures in ticketing system Requirements: Proficient in Microsoft Windows 10/11 and mobile platforms (iOS and Android) Strong hands-on experience with hardware troubleshooting and support Clear, professional communication skills – verbal, written, and interpersonal At least 3 years in a customer-facing or IT support role Solid critical thinking, problem-solving, and analytical skills Ability to clearly translate technical concepts into user-friendly language Strong organizational skills and attention to detail Ability to work independently and manage priorities effectively Must have reliable transportation and ability to travel up to 3 hours to remote office locations. Benefits: 3 weeks paid time off per year (PTO) 401(k) retirement plan Comprehensive health, dental, and vision insurance Opportunity for overtime pay Supportive team environment with long-term client engagement If this sounds like a fit, we’d love to hear from you! Please submit your resume and any relevant details about your background and interest. Company Description Sparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff. Company Description Sparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff.

Location: Columbus, OH, US

Posted Date: 6/16/2025