IT Field Support Technician - Tech Support

Job Description Job Description Full Time Position: IT Field Support Technician - $23 to $31/hr . is base DOE $59/day per diem for food or other expenses you have (15K on top of base pay) Yearly Holiday Bonus OT = 67K - 95K with per diem Bonus OT (Full benefits as well on top of all that) Location: Milwaukee and South Green Bay area - 30-50% remote - 50% travel in Milwaukee area by vehicle (company provided) - 2 or 3 nights a week maximum. PERKS: Company Vehicle & tools provided. P Card for expenses; $59/day per diem for food for 260 working days yr. = 15k on top of base pay Travel points/perks in your name for air travel, car rental & hotel stays Concierge team that books all flights, cars, hotels etc for travel, etc Phone reimbursement Guarantee 40-hour work weeks, overtime up to 12 hours a week without approval (time & a half of pay rate) anything over 12 hours must be approved Holiday bonuses at end of year Annual merit increase based off performance/workload Free online classes/further education if requested Promotion within culture. ALL Management in this company has been promoted from within. Required Education and Experience: HS diploma Minimum 3 or more years verifiable technology remote support Preferred Education and Experience: Two or four year degree is a nice to have but not necessary Industry certifications a plus Understanding of ITIL Description: Summary/Objective: Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk. Essential Functions: 1. Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in- person. 2. Assist with identifying problems and providing potential resolutions. 3. Coordinates with end user on behalf of other departments. Analyze the customers’ needs and follow approved processes and documentation to meet expected service levels. 4. Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation. 5. Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards. 6. Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution. 7. Regularly communicates with team and leadership of potential trends, significant problems and individual market requests. 8. Maintains up to date knowledge of company software, hardware and approved documented procedures. 9. Schedules preventative maintenance on company owned vehicle. 10. Escalate and schedules vendor services as necessary. 11. Installation and troubleshooting of WAN/LAN, Cat 6e cabling. 12. Manage and track inventory stockroom(s) for designated territory according to team standards. Competencies: Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Travel: 30-50% Physical Demands Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Company: 1 Authorized Verizon Re-seller in the U.S. 800 stores; $2.5B in revenue; 7,000 employees privately held company based in Knoxville, TN Company Description For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company. Company Description For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company.

Location: Milwaukee, WI, US

Posted Date: 6/16/2025