Front Office Manager - Casa Cook Madonna

Company Description Casa Cook Hotels is inspired by landscapes and local culture, offering a laid-back hotel experience where each property boasts a distinct personality. Unlike typical hotels, Casa Cook avoids one-size-fits-all architecture and repetitive interiors, making each stay unique. Always individual, always laid-back, Casa Cook Hotels provide an unparalleled experience for guests and our latest adventure will be our first mountain resort Casa Cook Madonna, in the beautiful Italian Dolomites idyllic village of Madonna di Campiglio and opening in summer 2025. We’re looking for people who are inspired by nature, energized by meaningful connections, and ready to help shape a warm, relaxed, and design-forward hospitality experience in the heart of the Dolomites. Role Description This is a full-time on-site role located in Madonna di Campiglio. As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department. What will you do? Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards. Meet guests and customers when they arrive and ensure they are settled in their rooms. Maintain professional, open and honest communication to assist guests and make accurate bookings. Guide & support the team in providing outstanding guest welcoming and experiences. Ensure that all daily tasks are completed accurately and in a timely manner. Resolve & respond to guest complaints in a timely and professional manner. Maintain accurate guest accounts and assist with daily reporting. Effectively manage team roster to meet budgets. Support Hotel Manager with recruitment. What are we looking for? Minimum 2 years of experience at a supervisor level within a Hotel environment Exceptional people management skills, with the ability to lead and motivate a diverse team. Excellent written and verbal communication skills in English and Italian. Exceptional customer service skills and an unwavering positive attitude. A passion for delivering exceptional, pro-active customer service. Availability to work a variety of shifts, including weekends and public holidays if required. If you’re excited about the Casa Cook way of hospitality and want to be part of our very first mountain opening in Madonna di Campiglio, we’d love to hear from you. Let’s create something special together – summer 2025 is just the beginning. J-18808-Ljbffr

Location: giustino, IT

Posted Date: 6/17/2025